Managing Information Services

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This week, we examine the role of budgets as a planning tool, and explore various budgeting methods. As a part of this, we discuss approaches to cost analysis in libraries. The whole cost of libraries — library finance: New needs, new models. Library Trends , 42 3 , Jacobs, L. What is your budget saying about your library?

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Information Outlook , 6 6 June , Poll, R. Chapter Fiscal Responsibility and Control. Recommended Roberts, Stephen A. This week, we explore basic concepts of financial accounting and introduce skills for analyzing financial statements. Chapter 4: Analyzing financial statements.

New York: McGraw-Hill. Bergeron, P. Chapter 4: Financial statement analysis. Toronto: Thomson. This week, we examine quantitative approaches to monitoring and assessing organizational performance, including use of program statistics, key performance indicators and economic evaluation of library and information services. Required Anthony, R. Chapter Measurement of output. Valuing the benefits of public libraries. Information Economics and Policy , 17 2 , Burnaby Public Library. Burnaby Public Library: Performance indicators.

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Monash University Library. Appendix 2: Key Performance Indicators. Victoria, Australia: Monash University Library. Pritchard, S. Available online: www. We examine the importance of marketing and promotion in library and information services, and introduce marketing strategies, including: market segmentation, promotion, advertising and branding.

Crash course in marketing for libraries. De Saez, E. Marketing concepts for libraries and information services. Chapter 6: Marketing information services. Market research: market segmentation and libraries. Walton, G. Theory, research, and practice in library management 5: branding. Required Evans, G. Honing Political Skills. Lanham, MD: Scarecrow Press. Heery, M. Winning resources. Library Management.

Bradford: Roberts, S. Influential Leadership. London: Facet. Library Advocacy Now! Ottawa: CAPL. Veinot's research falls into two principal areas. She describes them as understanding health-related information behavior within marginalized communities and conducting social studies of health information technologies, policy and practice. Term: Winter August 24, June 5, To develop skills in the planning function in libraries and information services.

Managing Information Services : A Sustainable Approach

To develop skills in the organizing function in libraries and information services. To develop skills in the human resources function in libraries and information services.

olitulem.tk In particular, your paper should address the following issues: Based on your reading of the library and business school Web site, what major duties are likely to be a part of this position? Please state any assumptions in your paper. Based on its major duties, what core competencies will be required for this position?

Develop a draft job posting that will detail the primary duties for the position, and its required qualifications.

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How will you identify the applicants to interview for this position? Justify your proposed process with reference to the course readings. Develop a set of ten questions for the interview indicating what skills, abilities and characteristics will be demonstrated through responses to each question. When the new person starts work, what plans will you have to integrate them into the new position and the library? Justify your plans with reference to the course readings.


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  8. To develop skills in the financial management functions in libraries and information services. Class 1 — An Introduction to Management We examine the role of managers and the work that managers do. Class 2 — Planning in Libraries and Information Services We discuss the importance of planning in libraries and information services, and examine approaches to short-term and long-term planning. Class 3 — Organizational Design Max Chen This week, we examine the nature of libraries as organizations and the different ways of structuring work in libraries.

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    Class 6 — Human Resources Management II: Training, Supervision and Performance Management We examine the organizational human resources functions required for employees, including training, performance management and employee compensation. Class 7 — Communication and Team Work This week, we consider communication as an essential responsibility for managers, and reflect upon strategies for engaging in effective communication in both the workplace in general and work groups in particular.

    Wetlaufer, S. Harvard Business Review , 72 6 , Class 8 — Leadership and Organizational Change We reflect on the nature of leadership, from the roles that leaders play in organizations, to the traits that leaders exhibit to the specific work of leadership.

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    Class 9 — Financial Management I: Budgeting This week, we examine the role of budgets as a planning tool, and explore various budgeting methods. Class 11 — Accountability, Measurement and Reporting This week, we examine quantitative approaches to monitoring and assessing organizational performance, including use of program statistics, key performance indicators and economic evaluation of library and information services. Class 13 — Winning Support and Resources We introduce fundraising and advocacy skills as applied to libraries and information services.

    About Tiffany Veinot Veinot's research falls into two principal areas. Jump to: Syllabus. Tiffany Veinot. The invention of the printing press by Johannes Gutenberg in the midth century and the invention of a mechanical calculator by Blaise Pascal in the 17th century are but two examples.